Fast-scaling teams needing enterprise-grade support infrastructure
The enterprise support standard — but there's a reason it's the most-cited tool people switch away from. At scale with 50+ support staff, nothing matches its omnichannel integration. Below that threshold, the pricing and complexity make Front, Help Scout, or Freshdesk better fits. Check the security breach history before committing sensitive data.
Small teams on a budget — costs escalate fast as you add features
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Reviews from Reddit, Product Hunt, Hacker News & AlignAI members
We used to use Zendesk but found it too expensive for our needs.
Hacker News • HackerNews • Use case: Customer support platform
The major benefits of Zendesk appear to be a better mobile experience and a json api. It looks Zendesk may have dropped their prices a little and may be worth reconsidering.
Hacker News • HackerNews • Use case: customer support/ticketing (considered alternative)
we use them at my company
Hacker News • HackerNews • Use case: Customer support platform at their company
I looked at their multibrand feature... an enterprise plan lets me have 300 sub-accounts with restricted roles. But: 1) it's not clear if each role gets an admin panel for their page, and 2) it costs $199 per month per agent. This isn't designed to be re-sold.
Hacker News • HackerNews • Use case: Evaluating its multibrand feature for a multi-tenant support system
The current leaders are way overpriced IMO ($9 to $49 per month per agent –are you serious?) [1], especially when it's best for everyone at a startup to wear the support hat now and then.
Hacker News • HackerNews • Use case: help desk software
I have been evaluating Zendesk... But other than that do you find marked difference in terms of the support process for those that you evaluated?
Hacker News • HackerNews • Use case: Evaluating for a helpdesk system to track customer conversations across email, Twitter, and Facebook.
Zendesk has many decent alternatives but Freshdesk isn't one of them. ... plenty more settings and customizations that make Zendesk what it is.
Hacker News • HackerNews • Use case: help desk platform
Zendesk is pretty powerful between its well documented API and native ‘triggers’, and also its new reporting and dashboard tool, but it is pricey for enabling extras.
Hacker News • HackerNews • Use case: Customer support ticketing, API integration, and reporting
in order to win over Zendesk, you're going to need all of the features they provide. Chat, ticket queues, automation, etc.
Hacker News • HackerNews • Use case: Customer support/ticketing system with chat, queues, and automation.
Create new ZenDesk users for any Shopify customer.
Hacker News • HackerNews • Use case: Creating new users for Shopify customers
Our browser-based solution... integrates seamlessly with support tools like Zendesk.
Hacker News • HackerNews • Use case: Integration for customer support workflows
- Zendesk for customer support
Hacker News • HackerNews • Use case: customer support
Zendesk (largest competitor to product) has an engineering team of only ~50 including designers, QA, devops, which is used as a benchmark to highlight the rapid community participation in Assembly's alternative.
Hacker News • HackerNews • Use case: Implied competitor for a customer support product
the tickets can be closed, either from within TS or using the tool in which the ticket was created originally (Zendesk etc).
Hacker News • HackerNews • Use case: As a source for inbound support tickets that can be closed from within their original tool.
More channels to provide support like in messengers using flexible automation rules. Kanban board allows great planning of tickets.
at_819667 • AlternativeTo • Use case: customer support with multi-channel messaging, ticket planning via Kanban, and task/issue tracking
It's free, open source and have a nice feedback from developers
at_1050100 • AlternativeTo • Use case: Not specified, but implied to be a customer support/feedback tool
The best open source Zendesk competitor I've tried
at_995642 • AlternativeTo • Use case: Looking for an open source alternative to Zendesk
I got most of the Zendesk inbox-bombing emails into SPAM in Gmail. All support[at] company .zendesk.com were flagged, none of them reached the Inbox.
Hacker News • HackerNews • Use case: Receiving support emails from companies
ticketing systems also contains credentials sometimes. For example when Okta was breached...
Hacker News • HackerNews • Use case: Ticketing system (implied to sometimes contain credentials)
The basic idea of the competitors is that you’re 'not just a ticket' (another Zendesk zinger) - that any customer message should be part of a holistic strategy for communication.
Hacker News • HackerNews • Use case: Customer support / ticketing system
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