When you load a website and the Intercom chat box pops up with a message that looks like a real person from the company is trying to talk to you, initially it might have worked but very quickly you learn it s fake and tune it out.

We use Intercom here and love their bots for qualifying leads.

I think intercom is a victim of its own success, even more so today than a couple of years ago. I still feel that it s a crutch.

I've tested live chats from Intercom... and they're all equally underwhelming.

We actually had to stop using Intercom because of their pricing. A couple of months back they announced that they would be changing their pricing, so our $300 month price would become $2000 month.

We used to use Intercom and were frustrated that they charged us a random amount every month. They also don't have tools for lead gen or making calls to customers.

I pay Intercom because it works. I talk to high-intent potential customers every day.

I've used intercom in the past but their pricing is annoying and their entire tooling is … problematic. They don't fit the bill for mid-to-large b2c businesses with free support inboxes.

Intercom is a great product, but all of their pricing is centered around how many people use your site. If you have hundreds of thousands of customers worth $$s, Intercom's pricing is a complete non-starter.

It's been great. Their pricing page is pretty confusing, I'll be disappointed if I hit some sort of hidden price cliff.

And of course this has to use Intercom, in an even more invasive and annoying configuration than usual.

Intercom is terribly expensive :)

Intercom is a mediocre product but their pricing does not make sense whatsoever. I exchanged about 20 emails with their account rep only to find out even they don't understand their own pricing.

Great set of features - but the pricing is horrendous.

this is exactly why two companies i have been at have left intercom. Their pricing does not make sense for B2C.

we had to drop Intercom because they count every user we show the form to and not by interaction.

Sales-team likes the shiny of Intercom, and also having Intercom on your public-facing site is a bit of a status-thing.

Their pricing is basically based on how many people you show the widget to and not how many people actually send you a message. Made it unusable for us.

For some types of business Intercom pricing is hilariously high. It's great if you're selling a high priced SaaS product to a small number of business users.

their pricing used to be very simple and now it's not, because it's tailored to enterprise.