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We use Drift here and love their bots for qualifying leads.
Hacker News • HackerNews • Use case: qualifying leads with bots
I've tested live chats from... Drift... and they're all equally underwhelming.
Hacker News • HackerNews • Use case: live-chat solution
We are going to see more and more unstaffed chat solutions (e.g. every drift bot ever, and most intercoms) before things swing back to some hybrid of AI and humans.
Hacker News • HackerNews • Use case: Automated chatbot for customer engagement
Drift as the closest substitute closely matches my experience investigating options in this space.
Hacker News • HackerNews • Use case: Investigated as a substitute for Intercom, considered the closest match.
Try to spend a few hundred or thousands $$ on Google ads and add Intercom or Drift on your landing. Try to chat with visitors. I think you'll get some insight.
Hacker News • HackerNews • Use case: Live chat on landing page to engage with visitors
I got really tired of their buggy iOS app. I've personally experienced a lot of these engineering issues.
Hacker News • HackerNews • Use case: live chat
I expect drift to adopt a similar pricing approach (raised 100M) to justify their valuation and push their ACVs up.
Hacker News • HackerNews • Use case: General live chat/customer support tool
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